AmazonConnectServiceLinkedRolePolicy

Description: Allows Amazon Connect to create and manage AWS resources on your behalf.

AmazonConnectServiceLinkedRolePolicy is an AWS managed policy.

Using this policy

This policy is attached to a service-linked role that allows the service to perform actions on your behalf. You cannot attach this policy to your users, groups, or roles.

Policy details

Policy version

Policy version: v24 (default)

The policy's default version is the version that defines the permissions for the policy. When a user or role with the policy makes a request to access an AWS resource, AWS checks the default version of the policy to determine whether to allow the request.

JSON policy document

{
  "Version" : "2012-10-17",
  "Statement" : [
    {
      "Sid" : "AllowConnectActions",
      "Effect" : "Allow",
      "Action" : [
        "connect:*"
      ],
      "Resource" : [
        "*"
      ]
    },
    {
      "Sid" : "AllowDeleteSLR",
      "Effect" : "Allow",
      "Action" : [
        "iam:DeleteRole"
      ],
      "Resource" : "arn:aws:iam::*:role/aws-service-role/connect.amazonaws.com/AWSServiceRoleForAmazonConnect_*"
    },
    {
      "Sid" : "AllowS3ObjectForConnectBucket",
      "Effect" : "Allow",
      "Action" : [
        "s3:GetObject",
        "s3:GetObjectAcl",
        "s3:PutObject",
        "s3:PutObjectAcl",
        "s3:DeleteObject"
      ],
      "Resource" : [
        "arn:aws:s3:::amazon-connect-*/*"
      ]
    },
    {
      "Sid" : "AllowGetBucketMetadataForConnectBucket",
      "Effect" : "Allow",
      "Action" : [
        "s3:GetBucketLocation",
        "s3:GetBucketAcl"
      ],
      "Resource" : [
        "arn:aws:s3:::amazon-connect-*"
      ]
    },
    {
      "Sid" : "AllowConnectLogGroupAccess",
      "Effect" : "Allow",
      "Action" : [
        "logs:CreateLogStream",
        "logs:DescribeLogStreams",
        "logs:PutLogEvents"
      ],
      "Resource" : [
        "arn:aws:logs:*:*:log-group:/aws/connect/*:*"
      ]
    },
    {
      "Sid" : "AllowListLexBotAccess",
      "Effect" : "Allow",
      "Action" : [
        "lex:ListBots",
        "lex:ListBotAliases"
      ],
      "Resource" : "*"
    },
    {
      "Sid" : "AllowCustomerProfilesForConnectDomain",
      "Effect" : "Allow",
      "Action" : [
        "profile:SearchProfiles",
        "profile:CreateProfile",
        "profile:UpdateProfile",
        "profile:AddProfileKey",
        "profile:ListProfileObjectTypes",
        "profile:ListCalculatedAttributeDefinitions",
        "profile:ListCalculatedAttributesForProfile",
        "profile:GetDomain",
        "profile:ListIntegrations",
        "profile:GetIntegration",
        "profile:PutIntegration",
        "profile:DeleteIntegration",
        "profile:ListEventTriggers",
        "profile:ListSegmentDefinitions",
        "profile:ListProfileAttributeValues",
        "profile:CreateSegmentEstimate",
        "profile:GetSegmentEstimate",
        "profile:BatchGetProfile",
        "profile:BatchGetCalculatedAttributeForProfile",
        "profile:GetSegmentMembership"
      ],
      "Resource" : "arn:aws:profile:*:*:domains/amazon-connect-*"
    },
    {
      "Sid" : "AllowCustomerProfilesEventTriggerForConnectDomain",
      "Effect" : "Allow",
      "Action" : [
        "profile:CreateEventTrigger",
        "profile:GetEventTrigger",
        "profile:UpdateEventTrigger",
        "profile:DeleteEventTrigger"
      ],
      "Resource" : [
        "arn:aws:profile:*:*:domains/amazon-connect-*/event-triggers/*"
      ]
    },
    {
      "Sid" : "AllowReadPermissionForCustomerProfileObjects",
      "Effect" : "Allow",
      "Action" : [
        "profile:ListProfileObjects",
        "profile:GetProfileObjectType",
        "profile:ListObjectTypeAttributes"
      ],
      "Resource" : [
        "arn:aws:profile:*:*:domains/amazon-connect-*/object-types/*"
      ]
    },
    {
      "Sid" : "AllowListIntegrationForCustomerProfile",
      "Effect" : "Allow",
      "Action" : [
        "profile:ListAccountIntegrations"
      ],
      "Resource" : "*"
    },
    {
      "Sid" : "AllowReadForCustomerProfileObjectTemplates",
      "Effect" : "Allow",
      "Action" : [
        "profile:ListProfileObjectTypeTemplates",
        "profile:GetProfileObjectTypeTemplate"
      ],
      "Resource" : "arn:aws:profile:*:*:/templates*"
    },
    {
      "Sid" : "AllowWisdomForConnectEnabledTaggedResources",
      "Effect" : "Allow",
      "Action" : [
        "wisdom:CreateContent",
        "wisdom:DeleteContent",
        "wisdom:CreateKnowledgeBase",
        "wisdom:GetAssistant",
        "wisdom:GetKnowledgeBase",
        "wisdom:GetContent",
        "wisdom:GetRecommendations",
        "wisdom:GetSession",
        "wisdom:NotifyRecommendationsReceived",
        "wisdom:QueryAssistant",
        "wisdom:StartContentUpload",
        "wisdom:UpdateContent",
        "wisdom:UntagResource",
        "wisdom:TagResource",
        "wisdom:CreateSession",
        "wisdom:CreateQuickResponse",
        "wisdom:GetQuickResponse",
        "wisdom:SearchQuickResponses",
        "wisdom:StartImportJob",
        "wisdom:GetImportJob",
        "wisdom:ListImportJobs",
        "wisdom:ListQuickResponses",
        "wisdom:UpdateQuickResponse",
        "wisdom:DeleteQuickResponse",
        "wisdom:PutFeedback",
        "wisdom:ListContentAssociations",
        "wisdom:CreateMessageTemplate",
        "wisdom:UpdateMessageTemplate",
        "wisdom:UpdateMessageTemplateMetadata",
        "wisdom:GetMessageTemplate",
        "wisdom:DeleteMessageTemplate",
        "wisdom:ListMessageTemplates",
        "wisdom:SearchMessageTemplates",
        "wisdom:ActivateMessageTemplate",
        "wisdom:DeactivateMessageTemplate",
        "wisdom:CreateMessageTemplateVersion",
        "wisdom:ListMessageTemplateVersions",
        "wisdom:CreateMessageTemplateAttachment",
        "wisdom:DeleteMessageTemplateAttachment",
        "wisdom:RenderMessageTemplate",
        "wisdom:CreateAIAgent",
        "wisdom:CreateAIAgentVersion",
        "wisdom:DeleteAIAgent",
        "wisdom:DeleteAIAgentVersion",
        "wisdom:UpdateAIAgent",
        "wisdom:UpdateAssistantAIAgent",
        "wisdom:RemoveAssistantAIAgent",
        "wisdom:GetAIAgent",
        "wisdom:ListAIAgents",
        "wisdom:ListAIAgentVersions",
        "wisdom:CreateAIPrompt",
        "wisdom:CreateAIPromptVersion",
        "wisdom:DeleteAIPrompt",
        "wisdom:DeleteAIPromptVersion",
        "wisdom:UpdateAIPrompt",
        "wisdom:GetAIPrompt",
        "wisdom:ListAIPrompts",
        "wisdom:ListAIPromptVersions",
        "wisdom:CreateAIGuardrail",
        "wisdom:CreateAIGuardrailVersion",
        "wisdom:DeleteAIGuardrail",
        "wisdom:DeleteAIGuardrailVersion",
        "wisdom:UpdateAIGuardrail",
        "wisdom:GetAIGuardrail",
        "wisdom:ListAIGuardrails",
        "wisdom:ListAIGuardrailVersions",
        "wisdom:CreateAssistant",
        "wisdom:ListTagsForResource",
        "wisdom:SendMessage",
        "wisdom:GetNextMessage",
        "wisdom:ListMessages"
      ],
      "Resource" : "*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceTag/AmazonConnectEnabled" : "True"
        }
      }
    },
    {
      "Sid" : "AllowListOperationForWisdom",
      "Effect" : "Allow",
      "Action" : [
        "wisdom:ListAssistants",
        "wisdom:ListKnowledgeBases"
      ],
      "Resource" : "*"
    },
    {
      "Sid" : "AllowCustomerProfilesCalculatedAttributesForConnectDomain",
      "Effect" : "Allow",
      "Action" : [
        "profile:GetCalculatedAttributeForProfile",
        "profile:CreateCalculatedAttributeDefinition",
        "profile:DeleteCalculatedAttributeDefinition",
        "profile:GetCalculatedAttributeDefinition",
        "profile:UpdateCalculatedAttributeDefinition"
      ],
      "Resource" : [
        "arn:aws:profile:*:*:domains/amazon-connect-*/calculated-attributes/*"
      ]
    },
    {
      "Sid" : "AllowCustomerProfilesSegmentationForConnectDomain",
      "Effect" : "Allow",
      "Action" : [
        "profile:CreateSegmentDefinition",
        "profile:GetSegmentDefinition",
        "profile:DeleteSegmentDefinition",
        "profile:CreateSegmentSnapshot",
        "profile:GetSegmentSnapshot"
      ],
      "Resource" : [
        "arn:aws:profile:*:*:domains/amazon-connect-*/segment-definitions/*"
      ]
    },
    {
      "Sid" : "AllowPutMetricsForConnectNamespace",
      "Effect" : "Allow",
      "Action" : "cloudwatch:PutMetricData",
      "Resource" : "*",
      "Condition" : {
        "StringEquals" : {
          "cloudwatch:namespace" : "AWS/Connect"
        }
      }
    },
    {
      "Sid" : "AllowSMSVoiceOperationsForConnect",
      "Effect" : "Allow",
      "Action" : [
        "sms-voice:SendTextMessage",
        "sms-voice:DescribePhoneNumbers"
      ],
      "Resource" : "arn:aws:sms-voice:*:*:phone-number/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "AllowCognitoForConnectEnabledTaggedResources",
      "Effect" : "Allow",
      "Action" : [
        "cognito-idp:DescribeUserPool",
        "cognito-idp:ListUserPoolClients"
      ],
      "Resource" : "arn:aws:cognito-idp:*:*:userpool/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceTag/AmazonConnectEnabled" : "True"
        }
      }
    },
    {
      "Sid" : "AllowWritePermissionForCustomerProfileObjects",
      "Effect" : "Allow",
      "Action" : [
        "profile:PutProfileObject"
      ],
      "Resource" : [
        "arn:aws:profile:*:*:domains/amazon-connect-*/object-types/*"
      ]
    },
    {
      "Sid" : "AllowChimeSDKVoiceConnectorGetOperationForConnect",
      "Effect" : "Allow",
      "Action" : [
        "chime:GetVoiceConnector"
      ],
      "Resource" : "arn:aws:chime:*:*:vc/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceTag/AmazonConnectEnabled" : "True",
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "AllowChimeSDKVoiceConnectorListOperationForConnect",
      "Effect" : "Allow",
      "Action" : [
        "chime:ListVoiceConnectors"
      ],
      "Resource" : "arn:aws:chime:*:*:vc/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "SESPermissionsForManagingReceiptRules",
      "Effect" : "Allow",
      "Action" : [
        "ses:DescribeReceiptRule",
        "ses:UpdateReceiptRule"
      ],
      "Resource" : "*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "SESPermissionForManagingConnectProvidedSESIdentity",
      "Effect" : "Allow",
      "Action" : [
        "ses:DeleteEmailIdentity"
      ],
      "Resource" : "arn:aws:ses:*:*:identity/*.email.connect.aws*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "SESConfigurationSetPermissionsForSendingEmail",
      "Effect" : "Allow",
      "Action" : [
        "ses:SendRawEmail"
      ],
      "Resource" : "arn:aws:ses:*:*:configuration-set/configuration-set-for-connect-DO-NOT-DELETE",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "PassRoleToSESForReceiptRuleManagement",
      "Effect" : "Allow",
      "Action" : [
        "iam:PassRole"
      ],
      "Resource" : [
        "arn:aws:iam::*:role/service-role/AmazonConnectEmailSESAccessRole"
      ],
      "Condition" : {
        "StringLike" : {
          "iam:PassedToService" : "ses.amazonaws.com"
        }
      }
    },
    {
      "Sid" : "AllowSocialMessagingOperations",
      "Effect" : "Allow",
      "Action" : [
        "social-messaging:SendWhatsAppMessage",
        "social-messaging:PostWhatsAppMessageMedia",
        "social-messaging:GetWhatsAppMessageMedia",
        "social-messaging:GetLinkedWhatsAppBusinessAccountPhoneNumber"
      ],
      "Resource" : "arn:aws:social-messaging:*:*:phone-number-id/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceTag/AmazonConnectEnabled" : "True",
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "AllowMobileTargetingOperationsForConnect",
      "Effect" : "Allow",
      "Action" : "mobiletargeting:SendMessages",
      "Resource" : "arn:aws:mobiletargeting:*:*:apps/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    }
  ]
}

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